Privacy Policy

1. 1.   The good stuff

We will only use your data to up your experience.

1. 2.   Locked down

We’ll protect your data like it’s our own.

1. 3.   Straight talking

We’ll always talk your language and have your back – no nonsense, no surprises.

1. 4.   No spam

You decide what and how you hear from us.

1. 5.   Just the essentials

Your info won’t just hang about – if we don’t need it, we’ll delete it.

Protecting Your Privacy

At BLINDSINABOX, we are 100% committed to protecting the privacy and security of our customers and site visitors. The BLINDSINABOX team members are customers themselves, of both BLINDSINABOX and other internet sites – so we totally appreciate and respect how important privacy is. If you have any questions about how we Protect Your Privacy, drop us a line at info@blindsinabox.co.uk

Navigating this page

• How we use your information
• Sharing your information
• Marketing messages
• Seeing adverts for BLINDSINABOX.com online
• Your information and countries outside Europe
• Keeping your information
• Your rights
• Changes to how we protect your privacy
• Cookies
• How to contact us

We use your information in a number of different ways — what we do depends on the information. The tables below set this out in detail, showing what we do, and why we do it.

Your name and contact details

Your payment information

This means your card’s security/CVV code, don’t worry, we don’t keep them.

Your contact history with us

What you’ve said to us — for example, over the phone, on instant chat, or on social media.

Purchase history and saved items

What you’ve bought and what you’ve stored in your basket for another time

Information about your phone or laptop, and how you use our website

Information you give us when you browse our site including your IP address and device type and, if you choose to share it with us, your location data, as well as how you use our website.

We do not, and will not, sell any of your personal data to any third party – including your name, address, email address or credit card information. We want to earn and maintain your trust, and we believe this is absolutely essential in order do that.

However, we share your data with the following categories of companies as an essential part of being able to provide our services to you, as set out in this statement:

• Companies in the BLINDSINABOX group, as sometimes different bits of our group are responsible for different activities (especially licensed ones)
• Companies that do things to get your purchases to you, such as payment service providers, warehouses, order packers, and delivery companies
• Professional service providers, such as marketing agencies, advertising partners and website hosts, who help us run our business
• Credit reference agencies, law enforcement and fraud prevention agencies, so we can help tackle fraud
• Companies approved by you, such as social media sites (if you choose to link your accounts to us), Marketplace sellers where you place an order.

We may provide third parties with aggregated but anonymised information and analytics about our customers and, before we do so, we will make sure that it does not identify you.

If you have said we can, we’ll send you marketing messages by email, text, to keep you aware of what we’re up to and to help you see and find our products.

How to stop marketing messages from info@blindsinabox.co.uk

You can stop receiving marketing messages from us at any time.

You can do this:

• By clicking on the ‘unsubscribe’ link in any email
• By contacting us

Once you do this, we will update your profile to ensure that you don’t receive further marketing messages.

Please note that, as BLINDSINABOX comprises a complex web of many inter-connecting services, it might take a few days for all our systems to be updated, so you might get messages from us while we process your request.

Stopping marketing messages will not stop service communications (such as order updates or where you have expressed an interest in an activity at BLINDSINABOX)

We sometimes engage in online advertising, also to keep you aware of what we’re up to and to help you see and find our products.

Like many companies, we target BLINDSINABOX banners and ads to you when you are on other websites and apps. We do this using a variety of digital marketing networks and ad exchanges, and we use a range of advertising technologies like pixels, ad tags, cookies, and mobile identifiers, as well as specific services offered by some sites and social networks, such as Facebook’s Custom Audience service.

The banners and ads you see will be based on information we hold about you, or your previous use of BLINDSINABOX (for example, your BLINDSINABOX search history, and the content you read on BLINDSINABOX) or on BLINDSINABOX banners or ads you have previously clicked on.

You have a lot of rights relating to your personal information:

• The right to be informed about how your personal information is being used (like this notice!)
• The right to access the personal information we hold about you
• The right to request the correction of inaccurate personal information we hold about you
• The right to request that we delete your data, or stop processing it or collecting it, in some circumstances
• The right to stop direct marketing messages, which you can do by contacting us, and to withdraw consent for other consent-based processing at any time
• The right to request that we transfer or port elements of your data either to you or another service provider
• The right to complain to your data protection regulator — in the UK, the Information Commissioner’s Office

If you want to exercise your rights, have a complaint, or just have questions, please contact us.

We may change this page from time to time, to reflect how we are processing your data.

If we make significant changes, we will make that clear on the BLINDSINABOX website or other BLINDSINABOX services, or by some other means of contact such as email, so that you are able to review the changes before you continue to use BLINDSINABOX.

We always want to hear from our customers (especially if you feel we’ve let you down or could do better).

If you:

• Have any questions or feedback about this notice
• Would like us to stop using your information
• Want to exercise any of your rights as set out above, or have a complaint

please don’t hesitate to contact our us, we will be happy to answer any questions you may have.

You can contact our us by dropping us a line at info@blindsinabox.co.uk

Or if you’d like to, you can write to us at:

Blindsinabox Ltd
C/O Ceewhy Logistics Ltd
Unit 3 Crown Yard
Burwash Road
Heathfield
E Sussex TN21 8Q